Responsible Gaming
Gaming Should Be Entertainment
At Luckywave, we believe that casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While we want you to have fun, it's important to understand that the odds always favour the casino in the long term. Please gamble only with money you can afford to lose.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use Luckywave and participate in any gaming activities. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not attempt to register or gamble.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a problem with gambling:
- Chasing losses by gambling more money to recover what you've lost
- Hiding your gambling activity or lying about the amount of money spent
- Gambling with money intended for bills, rent, or other essential expenses
- Feeling anxious or irritable when you try to reduce or stop gambling
- Neglecting work, family, or social commitments due to gambling
- Borrowing money to fund gambling activities
- Increasing the amount you gamble to achieve the same level of excitement
- Spending more time gambling than you originally intended
- Experiencing relationship problems due to your gambling
- Using gambling as a way to escape problems or negative emotions
Self-Help Tools Available
Luckywave provides several tools to help you manage your gaming responsibly:
Deposit Limits
Set a maximum amount of money you're willing to deposit within a specified timeframe (daily, weekly, or monthly). Once this limit is reached, you won't be able to deposit further funds until the period resets.
Loss Limits
Establish a maximum amount of money you're prepared to lose during a gaming session or time period. Once reached, your account will be temporarily restricted from further play.
Reality Checks
Enable pop-up notifications at regular intervals during your gaming session to remind you how much time and money you've spent. This helps you stay aware of your activity.
Self-Exclusion
If you feel you need to take a break from gambling, you can request temporary or permanent self-exclusion from your Luckywave account. During this period, you will be unable to access your account or place any bets.
For information on how to use these tools, please contact our customer support team or access your account settings.
Support Organisations
If you or someone you know is struggling with problem gambling, help is available from the following organisations:
United Kingdom
- GamCare – Free, confidential support and information for problem gamblers and their families. Website: www.gamcare.org.uk
- GamStop – National self-exclusion scheme allowing you to block access to all online gambling operators in the UK. Website: www.gamstop.co.uk
- National Problem Gambling Clinic – Specialist NHS treatment service in London
- Gamblers Anonymous – Peer support group meetings across the UK
International Support
- Australia – Gambling Help Online: www.gamblinghelponline.org.au
- Canada – Responsible Gambling Council: www.responsiblegambling.org
- United States – National Council on Problem Gambling: www.ncpgambling.org
- Germany – Bundeszentrale für gesundheitliche Aufklärung: Information and resources on problem gambling prevention
Need Help?
If you believe you have a problem with gambling, or if someone close to you is affected, please don't hesitate to seek help. Reaching out to one of the support organisations listed above is free, confidential, and the first step towards recovery. You are not alone, and support is available.
Contact our customer support team immediately if you need assistance setting deposit limits, loss limits, or arranging self-exclusion.